Customer Guarantee
Return & Refunds.
Our goal is customer satisfaction. This policy explains the process for submitting return and refund requests, including eligibility requirements and expected processing times.
01 // POLICY OVERVIEW
Our Commitment
At WholCure, we aim to handle billing concerns clearly and fairly. If a service is not delivered, a critical issue affects its functionality, or a duplicate payment occurs, you can contact our team to have your request reviewed under the applicable refund terms.
Policy Status
Last Updated
Review the eligibility criteria and processing information below before submitting a request.
02 // ELIGIBILITY
Requests We Review
- Service Non-Delivery
- Critical Core Bugs
- Duplicate Payments
Eligibility depends on the service purchased and the applicable terms. Contact support to confirm whether your request qualifies.
03 // TIMELINE
Request and Processing
Request Window
The original policy specifies a 14-day request window from deployment or subscription activation. Confirm that this timeframe applies to your purchase and service terms before relying on it.
Refund Processing
The original policy estimates 5–7 business days for approved refunds to return to the original payment method. Actual timing may depend on the payment provider and financial institution.
Need to Request a Refund?
Contact our support team with your payment details and a description of the issue. Please do not include passwords or full payment card details.